We respond to every message within 24 hours.
support@vilawala.com — for bookings, payments, refunds, cancellations, listing help, verification queries, and any complaints.
Monday to Saturday, 10:00 AM to 8:00 PM IST (India Standard Time). Emails outside these hours are logged and answered on the next working day. Escalated AI-chat tickets are answered within 24 hours.
VILAWALA.COM
c/o BHART SHARMA
S/O MANOJ KUMAR SHARMA, MALIYO KI DHANI,
JAMWA RAMGARH, JAIPUR, RAJASTHAN - 303109,
INDIA
Click the blue chat bubble at the bottom-right of any page to talk to Vila, our AI assistant. If Vila cannot resolve your issue, it is automatically escalated to our human support team with a 24-hour SLA.
For unresolved concerns under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, please email support@vilawala.com with the subject line "Grievance". Our grievance officer, Bhart Sharma, will respond within 15 working days.